How It Works
In-Home Senior Care for Cincinnati, Dayton & Southwest Ohio Families
Getting Started
The Cura Care difference is found in our process. In very little time, we assess your loved one’s unique situation and recommend a custom care plan built specifically for their needs – so they get the right care as quickly as possible.
The Initial Call & Meeting
From the moment you reach out to Cura Care, we begin focusing on you and your loved one’s specific needs. During our initial call, we ask thoughtful questions to form a basic needs assessment — listening carefully so nothing is missed.
Your Custom Care Plan
With Cura Care, you’ll always know exactly what services are being provided to your loved one — and why. Following our initial visit, we develop a detailed Custom Care Plan tailored specifically to their needs, preferences, and daily routine.
Caregiver Matching
Once your care plan is approved, we get to work finding the most appropriate caregiver for your loved one. Our matching process goes far beyond credentials — we consider the services required, your loved one’s personality and interests, the caregiver’s character and experience, and their proximity to your home.
Ongoing Care & Supervision
Transparency and accountability are central to everything we do. Our caregivers maintain detailed care notes after every visit — accessible at any time through your secure online family portal or via the in-home records folder kept at your loved one’s residence.
Flexible Payment Options
We work with a wide range of payment options to make quality in-home care accessible for every family.
We accept payment by check, credit card, wire transfer, PayPal, or whatever method works best for you.
We accept referrals from the Council on Aging throughout the Southwest Ohio region. Clients may be responsible for a cost share.
We work with most major long-term care insurance providers, including Genworth, Bankers Life, New York Life, and many more. Pre-authorization is required and clients may be responsible for their deductible. Let us help you maximize every benefit your policy provides.
Qualifying veterans may be eligible for up to $2,300 per month in care benefits. Cura Care is a certified, approved VA service provider. Call us and we’ll help you determine whether you qualify — you served our country, and this benefit exists for you.
Frequently Asked Questions
These are questions you should ask when interviewing an in home health care agency along with our answers to each.
Will you take care of all required payroll paperwork for my parent’s worker?
Yes, we pay and report all taxes and workers compensation for our staff. Using a contractor or private caregiver could lead the payer exposed to tax liabilities.
Are you Medicare certified?
Yes, we are a certified Medicare provider for in home health care services which means we can take Medicare payments for services.
Can my parent’s and I interview candidates?
Yes, we will let you choose who you want to be your caregiver.
What kind of background check do you do on your employees?
We have our employees BCI/FBI finger printed for background check, check county sites and drug test. We look into expunged cases to check for felonies that may have been released. We check 5 state databases to search for prior offenses.
Do you check your employee’s driving record and drivers license?
Our caregivers must maintain a valid driver’s license and insurance.
Are your employees bonded and insured?
All of our caregivers are covered with our bonding and insurance policy.
Do you provide training and updating of critical care services for your employees?
All of our caregivers are required to take 14 hours of health care in-services per year.
Are the healthcare workers your employees or independent contractors?
All of our caregivers and staff are employees of Cura Care
What kind of supervision do you provide?
We do random check-ins on our caregivers and clients. We also do a supervisory visit every 2 months on our clients.
How do you handle an employee’s sick days, vacation days, and holidays? Will you automatically send a replacement worker?
We will notify you that a different caregiver may be coming out if your caregiver is sick or needs time off. Nobody will just show up without you knowing ahead of time.
Do you have customers I can talk to about their experiences?
We will provide as many references as you want. The best references are online. Check us out as well as any other company online before starting services.
Do you accept payment from insurance companies?
We take payment from most insurance companies and bill them for you. Our experience with long term care insurance companies will assure fast and proper payments from them. No need to worry about denied claims.
What kind of service agreement is required?
Cura Care’s contact is a simple two week contract renewed every two weeks. What this means is that you can cancel our services if you are not happy.
Does the home health care company GPS Track its caregivers?
We verify, through GPS technology, that our caregiver is on time and you are billed the actual hours worked. Most agencies will round up to the nearest half hour.
Will they provide you with the caregiver’s phone number?
We pride ourselves on transparency. Whether you need assistance or have questions, you can contact your caregiver, our president, or our office at any time.
Does the agency provide transportation services?
Our caregivers are insured for transportation and can assist with errands or accompany clients to appointments. These services are available to private pay clients only.
Do you feel comfortable talking with them?
This is one of the most important issues with in home care. You must feel 100% comfortable and trust the agency you are with.
Do they provide a free life alert system, Web cams and a medication dispensing system?
We provide a Cura Alert, Cura View and Cura Minder with at least 25 hours a week of service.
I worked at Fernald Nuclear plant. Can you provide free 24/7 in home care?
Please call our office to discuss your options.
Do you work with the Veterans administration to help veterans qualify for up to $2200 month in free in home care?
Yes, we will help get the benefit started for you ASAP. We will also carry you through the process so you can start immediately and not wait for funds to start, which can take 3-12 months.
Are you flexible with days and times?
This is a VERY important part to getting started. We will work with you and adjust the schedule as you need.
What are the required minimum hours?
Our minimum varies and depends on location.
Can you help me figure out how to handle everything from payment, to financial planning, to maintenance on the house?
Whatever you need, we are here to help you.